The SAL Refund Policy

This policy applies to purchases and payments for The SAL’s shop, venue rentals, workshops, and donations.
Any statutory rights to withdraw from a purchase, cancel a transaction, or receive a refund take precedence over the operating policies below.

Shop — Order Cancellations, Exchanges, and Returns
· Limited-release products may be subject to purchase quantity limits, which will be announced before purchase. Orders exceeding these limits or available stock may be canceled based on the order in which payments were completed. Customers will be notified of cancellations and refunded.
· To ensure faster and more accurate processing, we do not offer direct exchanges. To exchange an item, please request a return for your original purchase and place a new order for the desired item.
· Please request a return within 7 days of delivery by emailing info@thesal.org. We will provide the return address and collection instructions after receiving your request.
· Return shipping must be arranged through The SAL. Items sent back without prior approval will automatically be returned to the sender.
· Please securely repackage the item with all included components to prevent damage during transit and hand it to the collection courier.
· Returns are not accepted in the following cases:
a. The item shows signs of use, including stains, damage, washing, odors, or changes to its original shape.
b. Missing components, such as tags, packaging, or hangers, have caused the item to lose its value.
c. A return request was not submitted within 7 days of delivery.
d. The item was purchased on sale.
· For defective or incorrectly delivered items, please contact us within 7 days of delivery to help us resolve the issue promptly. For an exchange or replacement, please email info@thesal.org.
· Customers are responsible for return shipping costs for change-of-mind returns. If the original shipping cost will be charged when returning an order delivered free of charge, the conditions and amount will be disclosed before purchase.
· The SAL covers shipping costs for exchanges or returns resulting from defective or incorrectly delivered items.
· If a return cannot be accepted or any charges apply after inspection, we will explain the reason and the amount.
· Refunds will be processed within 3 business days of The SAL receiving the returned item.
· No cancellation penalty or compensation for damages will be charged for a valid statutory withdrawal, other than applicable return shipping costs.

Venue Rental — Schedule Changes and Refunds
· Cancellations requested at least 7 days before the rental date qualify for a full refund.
· Cancellations and refunds are not available 6–5 days before the rental date. Only schedule changes are permitted during this period.
· Schedule changes, cancellations, and refunds are not available from 4 days before the rental date through the rental date itself.
· Schedule changes are subject to availability on the requested date.
· Reservations for which a tax invoice has been issued may be rescheduled once, provided the request is submitted at least 5 days before the rental date. Issuing a tax invoice does not itself restrict refund rights. Any necessary tax invoice adjustments will be processed when a refund is issued.
· Deadlines are calculated using calendar dates in Korea Standard Time, excluding the rental date.

Workshops — Cancellations, Refunds, and Transfers
· Before the first class begins, participants may request a full refund or transfer to the following month’s workshop. Transfers are confirmed subject to the workshop being offered and space being available.
· For cancellations requested after the first class ends and before the second class begins, half of the paid tuition will be refunded for a three-session course, and two-thirds for a four-session course.
· After the second class ends, refunds are not available under the standard operating policy. However, any applicable statutory refund requirements take precedence.
· Refunds are calculated based on the classes that have taken place by the time the cancellation request is received, rather than the participant’s actual attendance.
· Requests received during a class will be handled based on the instruction time elapsed and applicable statutory refund requirements.
· The same standard cancellation policy applies to cancellations due to injury or illness. This does not limit statutory refund rights or The SAL’s liability.
· Each course follows its announced number of sessions and schedule. If a course continues into the following month, the refund calculation does not restart simply because the calendar month changes.

Donations — Cancellations and Refunds
· Voluntary donations cannot be canceled or refunded once payment is completed.
· Exceptions apply when duplicate payments, payment amount errors, or unauthorized payments require correction, or when a refund is legally required.
· Donation receipts may be issued for eligible donations. For eligibility and application details, please email info@thesal.org.

Requests and Processing
· Please send exchange, return, cancellation, refund, and schedule change requests to info@thesal.org.
· Include your order or reservation details, the applicant’s name, and a description of your request. For defective items, attaching clear photographs will help us process your request.
· If The SAL cancels or is unable to provide the purchased goods or services, we will issue a refund and provide compensation where legally required.
· For services or undelivered goods subject to a statutory right of withdrawal, refunds will be processed within 3 business days of withdrawal. Other refunds will be processed within the applicable statutory deadlines.
· Once a refund for a card or electronic payment is approved, The SAL will process the payment cancellation. The time it takes for the refund to appear in your account may vary depending on your card issuer or payment provider.